FAQs

How long does shipping take?

Orders typically arrive within 7–12 business days. We currently ship only within the United States, so you won’t experience international shipping delays. Once your order has been shipped, you will receive a tracking number via email to monitor its progress.

Do you offer free shipping?

At this time, we do not offer free shipping. Orders are processed within 1–3 business days after payment confirmation. Standard delivery typically arrives within 7–12 business days. A flat shipping fee of $4.99 applies to all standard shipping orders.

There are no hidden fees—what you see at checkout is exactly what you pay.

What is your return policy?

We accept returns within 30 days of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition as received. Once your return is received and inspected, approved refunds will be issued to your original payment method. For assistance or to initiate a return, please contact us at support@kitzenshop.com

Do your products come with a warranty?

Currently, our products do not include a formal warranty. However, if you experience any issues with your order, please contact us at support@kitzenshop.com, and we will do our best to resolve the matter promptly.

What payment methods do you accept?

We accept a variety of secure payment options, including:

Visa
Mastercard
PayPal
Apple Pay
Google Pay

All transactions are encrypted and processed securely to protect your information.

How can I track my order?

Once your order has shipped, you will receive an email with your tracking number. You can use this number on the carrier’s website to view real-time updates on your delivery.

Do you ship internationally?

No, we currently ship only within the United States.

Can I change or cancel my order?

We begin processing orders quickly to ensure fast delivery. If you need to make changes or cancel your order, please contact us at support@kitzenshop.com within 12 hours of placing your order.