Shipping policy

Last updated: August 18, 2026

Thank you for shopping at Kitzenshop. We are committed to providing clear shipping information and reliable order delivery. Please review the shipping details below.

Order Processing, Shipping & Delivery

• Order Processing: 1–3 business days (Monday–Friday)
• Shipping (Transit) Time: 6–9 business days (Monday–Friday)
• Estimated Delivery Time: 7–12 business days, including order processing and transit
• Order Tracking: A tracking number will be sent by email once your order has shipped.

Alaska and Hawaii

Delivery to Alaska and Hawaii may take approximately 10–30 business days, depending on the delivery location and carrier.

Note: Some items may be shipped separately. If your order is shipped in multiple packages, you may receive multiple tracking numbers.

Shipping Destinations

We currently ship to all 50 U.S. states, including Alaska and Hawaii.

We currently do not ship to:

• P.O. Boxes
• APO/FPO addresses
• International locations

Shipping Carriers

Depending on the destination, shipping method, and fulfillment arrangements, your order may be delivered by USPS, UPS, FedEx, DHL, or another available carrier.

Shipping Costs

Our current standard shipping option is:

Shipping Method	Standard Shipping
Shipping Cost	$6.99
Estimated Delivery	7–12 business days
Availability	All 50 U.S. states

Alaska and Hawaii: Orders shipped to Alaska or Hawaii may require approximately 10–30 business days for delivery. This timeframe is an exception to our standard 7–12 business-day estimate.

Order Tracking

• Once your order ships, you will receive a confirmation email containing your tracking number.
• Tracking information may take 24–72 hours to become available after shipment.
• If your tracking information has not updated within 5 business days, please contact our support team.

Delays and Exceptions

Estimated delivery times are provided for planning purposes. Delivery may take longer due to circumstances such as:

• High order volume or processing delays
• Severe weather conditions or carrier disruptions
• Holidays and peak shopping periods

Carrier-related delays are outside our control. However, our support team can assist you with tracking information and available shipment details.

Order Changes & Cancellations

Customers may request an order change or cancellation by contacting our support team at support@kitzenshop.com within 24 hours of placing the order.

Damaged or Lost Items

If your order arrives damaged, please:

• Take clear photos of the damaged item and its packaging.
• Contact us at support@kitzenshop.com within 48 hours of delivery.

After reviewing the information provided, we will work with you to determine the appropriate resolution. Where a replacement is approved due to a confirmed shipping or product issue, it will be provided at no additional cost.

Returns and Refunds

Returns and refunds are subject to the requirements and timeframes stated in our Return and Refund Policy. Please review that policy before submitting a return request. Shipping costs are generally non-refundable unless the return is due to an error on our part, such as an incorrect or defective item.

Contact Us

If you have questions about your order or shipping, please contact us using the information below: