Shipping policy

Last updated: May 16, 2026

Applies to all Kitzenshop orders within the United States

Thank you for shopping at Kitzenshop! We are committed to processing and delivering your orders as quickly and efficiently as possible.

Order Processing & Delivery Windows

We offer transparent flat-rate shipping options to ensure your items arrive safely at your doorstep. Order processing begins as soon as your payment is verified. You will receive a shipping confirmation email with tracking information once your order has been shipped..

Daily Order Cut-Off: 5:00 PM PST (GMT-8), Mon – Fri.
Order Handling Time: 1-3 business days (Mon – Fri).
Transit Time: 6-9 business days (Mon – Fri).
Delivery Time: 7–12 business days following order processing.

Note: Delivery times are estimates and may vary due to carrier delays, weather, or other unforeseen circumstances beyond our control.

Tracking Your Order

After shipment, you’ll receive an email with your tracking details and a link to monitor your package. Tracking information may take up to 48 hours to appear after shipment. If there is no tracking update after 5 business days, please contact our support team.

Separate Shipments

If an order contains multiple items, they may be shipped separately based on product availability or packaging requirements. When this occurs, each shipment will include its own tracking number at no additional shipping cost.

Shipping Destinations

We currently ship to all 50 U.S. states, including Alaska and Hawaii.

Deliveries to Alaska and Hawaii may take longer (up to 30 business days).
At this time, we do not ship to P.O. boxes, APO/FPO addresses, or international locations.

Shipping Carriers

We partner with reliable carriers to ensure timely delivery, including:

USPS (United States Postal Service)
UPS
FedEx
DHL
Regional couriers (depending on location)

Shipping methods and estimated delivery times are provided below:

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	7–12 Business Days	$4.99

Once your order ships, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update on the courier's system.

Delays & Exceptions

While we strive to meet all delivery estimates, delays may occasionally occur due to factors beyond our control, including:

Weather disruptions or carrier delays
High-demand periods (e.g., holidays, sales events)

If your order is significantly delayed, please contact us—we’re happy to assist.

Order Cancellations

Orders are processed promptly to ensure timely delivery. To cancel or modify an order, contact support@kitzenshop.com within 48 hours of placing it. Once an order enters processing or has been shipped, cancellation or modification may no longer be possible.

Damaged Items

If your order arrives damaged, please take clear photos and email us at support@kitzenshop.com within 48 hours of delivery. We will arrange a replacement at no additional cost.

If a shipment is lost, damaged, or experiences an unexpected delay, customers are encouraged to contact our support team so we can assist in resolving the issue.