Privacy policy
Last Updated: August 18, 2026
At Kitzenshop, we respect your privacy and want you to understand how information is collected, used, shared, and protected when you visit our website or place an order. This Privacy Policy provides information about our privacy practices and the choices available to you.
Information We Collect
Depending on how you use our website, we may collect the following information:
- Contact information: Your name, email address, and phone number when provided.
- Order information: Billing and shipping addresses, products purchased, order details, and related transaction information.
- Payment information: Payment details are processed by our payment providers. Kitzenshop does not need to store your complete payment card information to process your order.
- Website and device information: Information such as your IP address, browser type, device type, operating system, and pages visited may be collected automatically.
- Cookies and similar technologies: We may use cookies and similar technologies to support website functionality, understand website usage, and improve the shopping experience.
- Customer service information: Information you provide when contacting us about an order, product, return, refund, or other inquiry.
How We Use Your Information
We may use collected information for the following purposes
- Process, confirm, and fulfill orders.
- Arrange shipping and provide order or delivery updates.
- Process payments through our payment service providers.
- Respond to customer service requests and questions.
- Process returns, refunds, exchanges, and other order-related requests.
- Maintain and improve our website, products, and services.
- Understand website traffic and how visitors use our website.
- Send marketing communications where permitted and where you have provided the appropriate consent.
- Prevent fraud, misuse, or unauthorized activity.
- Comply with applicable legal and regulatory requirements.
We do not use your personal information for purposes that are materially different from those described in this Privacy Policy without providing appropriate notice where required.
How We Share Information
Kitzenshop does not sell or rent your personal information. We may share information with service providers when it is reasonably necessary to operate our business and provide services to you. Depending on the transaction or website functionality, these providers may include:
- Payment processors: To securely process payments and related transactions.
- Shipping and delivery providers: To fulfill and deliver your orders.
- Website, hosting, and technology providers: To operate and maintain our website.
- Analytics providers: To help us understand website usage and improve our services.
- Email or marketing service providers: Where applicable and in accordance with your communication preferences and applicable requirements.
- Professional or legal service providers: When reasonably necessary to protect our rights, comply with legal obligations, or respond to lawful requests.
- Keep essential website functions working.
- Remember certain preferences.
- Understand website traffic and usage.
- Improve website performance and functionality.
- Support relevant website or marketing activities where applicable.
- Requesting access to personal information we hold about you.
- Requesting correction of inaccurate information.
- Requesting deletion of certain personal information.
- Requesting restrictions on certain processing activities.
- Opting out of marketing communications.
- Withdrawing consent where processing is based on consent.
- Exercising other privacy rights provided by applicable law.
We aim to provide these service providers only with the information reasonably necessary for them to perform their services.
Payment Information
Payments made through our website may be processed by third-party payment providers. Your payment information may be transmitted directly to the applicable payment provider for processing. Payment providers may have their own privacy policies and terms governing how they handle payment information.
Cookies and Similar Technologies
Kitzenshop may use cookies and similar technologies to:
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features or functionality.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal requirements. The specific retention period may vary depending on the type of information and the reason it was collected.
Your Privacy Choices and Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include:
To make a privacy-related request, please contact us at support@kitzenshop.com. We may need to verify your identity before completing certain requests. You can unsubscribe from marketing emails by using the unsubscribe option included in those communications.
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. For this reason, we cannot guarantee absolute security of information transmitted over the internet.
Third-Party Websites and Services
Our website may contain links to websites or services operated by third parties. If you follow a third-party link, you will leave the Kitzenshop website. We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.
Children's Privacy
Our website is not intended to knowingly collect personal information from children where such collection is restricted by applicable law. If you believe that a child has provided personal information to us in a manner that is not permitted, please contact us at support@kitzenshop.com so we can review the matter and take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements. When changes are made, we will update the Last Updated date at the top of this page. We encourage you to review this page periodically for the latest information.
Contact Us
If you have questions about this Privacy Policy, your personal information, or a privacy request, please contact us:
Support Business Hours: Monday – Friday, 10:00 AM – 5:00 PM PST (GMT-8)
Response Time: Within 48 business hours
Email: support@kitzenshop.com
Phone: +1 (818) 697-0150
Store Name: Kitzenshop
Business Address: 5331 West San Fernando Rd, Los Angeles, CA 90039