Refund policy

Last updated: August 18, 2026

Important Information:

• Return Period: Returns can be requested within 30 days from the date of delivery.
• No Restocking Fees: Kitzenshop does not charge restocking fees for approved returns or exchanges.
• Refund Timing: Approved refunds are generally issued within 7 days after the returned item has been received and approved.
• Return Shipping: Return shipping costs are the customer's responsibility.
• Return Approval: Please contact us and receive return instructions before sending an item back. Returns sent without prior approval may not be accepted.

How Returns Work

To request a return, contact us at support@kitzenshop.com with your order number, the item you want to return, and the reason for the return.

Each return request is reviewed before the item is sent back. To be eligible, the item should be unused, in its original condition and packaging where applicable, and include any original tags, accessories, or included items.

Return requests submitted more than 30 days after delivery generally cannot be processed.

Sending Your Item Back

Once your return is approved, we will provide instructions for sending the item back. Please package the item securely to help prevent damage during transit. Return shipping costs are the customer's responsibility unless otherwise stated or required by applicable law. We recommend using a shipping method that provides tracking information.

Refunds

After we receive your returned item, we will inspect it to confirm that it meets the applicable return conditions. If the return is approved, the refund will generally be issued to your original payment method within 7 days after the returned item has been received and approved.

Please note that the time for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider. If the returned item does not meet the applicable return conditions, we will contact you regarding the available options.

Exchanges

If you would like to exchange an item, please email support@kitzenshop.com with your order details and the item you would like to exchange. Exchanges are subject to product availability and the applicable return conditions. We will review your request and provide the next steps.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@kitzenshop.com. We can generally process cancellation requests for orders that have not yet entered processing or shipping. Once processing or shipping has begun, cancellation may no longer be possible. You may then request a return after delivery according to this policy.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact support@kitzenshop.com with your order details and clear photographs of the item and packaging. We will review the information and explain the available resolution, which may include a replacement, correction, or another appropriate solution.

Contact Us

If you have questions about our return or refund process, please contact: