Refund policy

Last updated: May 16, 2026

Applicable to all Kitzenshop orders delivered within the United States.

Important Information

30-Day Returns: Return requests can be made within 30 days of delivery.
No Restocking Fees: We do not charge any restocking fees for returns or exchanges.
Refund Timing: Approved refunds are issued to the original payment method within 10 business days after the returned item has been received and inspected.
Return Shipping: Customers are responsible for return shipping costs, which are non-refundable

Eligibility Requirements

To qualify for a return:

Items must be unused and in their original packaging
Proof of purchase is required

How to Start a Return

To request a return, please contact our support team at support@kitzenshop.com and include:

Your order number
The item(s) you wish to return
The reason for the return

Our team will review your request and provide return instructions if your return is eligible under our Return & Refund Policy.

Please do not send items back without prior authorization, as unauthorized returns may not be accepted or processed. Returns should only be sent to the return address provided by our support team. Please do not send returns to our business mailing address unless instructed to do so.

Exchanges

If you would like to exchange an item, please contact us at support@kitzenshop.com with your order details and exchange request. Exchanges are subject to product availability. If a replacement item is unavailable, a refund may be offered in accordance with this policy.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, Please contact us within 48 hours of delivery and include clear photos of the damaged or incorrect item so we can resolve the issue promptly at no additional cost to you.

Return Shipping Costs

Return shipping costs are the responsibility of the customer. If the return is due to our error, we will provide return shipping at no additional cost.

Refunds

Once the returned item has been received and inspected, eligible refunds will be issued to the same payment method used for the original purchase within 10 business days.

If there is any issue with a return or refund request, our support team will work with the customer to review the situation and determine an appropriate resolution in accordance with this policy.