Refund policy

Last updated: May 16, 2026

Applicable to all Kitzenshop orders delivered within the United States.

Important Information

30-Day Returns: Return requests can be made within 30 days of delivery.
No Restocking Fees: We do not charge any restocking fees for returns or exchanges.
Refund Timing: Approved refunds are processed within 10 business days after inspection.
Return Shipping: Customers are responsible for return shipping costs.

Eligibility Requirements

To qualify for a return:

Items must be unused and in their original packaging
Proof of purchase is required
Certain items are non-returnable, including perishable goods, custom products, and gift cards.

Initiating a Return

To request a return, please contact us at support@kitzenshop.com with your order number and the reason for the return request.

Our support team will review your request and respond within 2 business days with the return instructions and return address details.

Please return the item using a trackable shipping service to help ensure safe and confirmed delivery.

Once the returned item is received and inspected, approved refunds will be processed to the original payment method.

Exchanges

If you would like to exchange an item, please contact us at support@kitzenshop.com with your order details and exchange request. Our team will review availability and guide you through the next steps as quickly as possible.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue promptly at no additional cost to you.

Return Shipping Costs

Return shipping costs are the responsibility of the customer. If the return is due to our error, we will provide return shipping at no additional cost.

Refunds

Once we receive your return, we’ll check the item to confirm it meets our return guidelines. Approved refunds are sent to the original payment method and are typically completed within 10 days.